Delivery & Returns Policy
We will deliver TurmeriX™ to the address you provide on the order form. Unless these conditions state otherwise, we are not liable for any loss, costs, damages, charges or expenses caused by any delay in delivery.
• If the goods cannot be delivered because you cannot accept delivery, the incorrect address has been provided, or no one is available to accept the goods, it then becomes the buyer’s responsibility to arrange re-delivery or personal collection of the goods from their courier or postal depot.
• We ship promptly and efficiently. We ship our products within 2 to 4 business days following the receipt of payment.
• All of our items are professionally packed for safe delivery.
Any items we send in the United States will be shipped within 2 to 4 days of your order and will be delivered to the customer within 5 to 15 business days depending on the delivery location. Our preferred shipping method is via USPS and UPS. You can see all the shipping charges on our website BEFORE finalizing your order.
If for some reason you provide the wrong address details or if your local postal service cannot provide delivery of your shipment, your order will be returned to the TurmeriX™ office in Tumwater, Washington. You will then be contacted via the provided e-mail or phone number you gave when you placed your order. At that time, you will be given the choice of providing an alternate shipping address or getting a refund. Refunds will be provided for the product purchased but will not include shipping charges or taxes on shipping.
FREE SHIPPING EVENTS:
Free shipping applies to shipping within the Continental USA, but does not include: Hawaii, Alaska, the US Virgin Islands, remote Military locations, or Puerto Rico. Parcels will be shipped, upon receipt of a complete paid order, within an estimated 2-4 business days. During peak times, when collaborating with Instagram Influencers and similar, this time may be extended to approximately 4-6 business days.
RETURNS & REFUNDS TURMERIX™
These terms are issued by TurmeriX™ USA (via Ocean Sales Ltd.) and are effective from 31 May 2019. They cover any purchases made from Ocean Sales Group Ltd. at any internet site, physical marketplace and/or over the phone.
Return of GoodsUNITED STATES: The Consumer Protection Act provides the basis for our returns policy unless otherwise stated. Any return courier or postage charges are at your own expense. Before any return of goods for any reason, it is advisable to contact a customer service representative via either phone or email to receive instructions for the return of the goods.
Contact information is freely available on all sales materials and invoices, or contact can be made by calling our customer service department toll-free at 1-800-668-1966 or by emailing firstname.lastname@example.org.
We hope that you benefit from TurmeriX™ and experience how important it is to your health which is why we offer a 100%, 30-day money back guarantee on your first TurmeriX™ product purchased provided:
- A minimum of 50% of the TurmeriX™ product is remaining in 1 opened tub (on Multi-Pack Purchases, a FULL refund only applies if only 1 tub has been opened)
- TurmeriX product is returned back to Ocean Sales Ltd. postage paid
- Proof of purchase from Ocean Sales Ltd. is included.
Our 100% guarantee applies to TurmeriX™ purchases made through www.buyturmerix.us and/or from Ocean Sales Ltd. ONLY. TurmeriX™ product purchased through any of our distributors is subject to their return terms and conditions.
Limitation of Liability
Ocean Sales Group Ltd. accepts no liability for personal injury, property damage, costs or expenses directly or indirectly incurred by the consumer while using any of the products sold by Ocean Sales Ltd.
Where the Consumer Protection Act and other statutes imply warranties or conditions or impose obligations upon Ocean Sales Ltd. which cannot by law (or which can only to a limited extent by law) be excluded or modified, then liability shall, where it is allowed, be excluded or if not able to be excluded only apply to the minimum extent required by the relevant statute.
Health-Related Information - The information contained on www.buyturmerix.us is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or health care professional. You should not use the information available on or through the web site for diagnosing or treating a health problem or disease. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging prior to use. The information listed should not be considered complete and does not cover all health issues. Ocean Sales Group Ltd; does not recommend the self-management of health problems nor does it endorse any particular type of medical treatment. If you suspect you have a medical problem, or should you have any health care related questions, please promptly call or see your doctor or health care provider. Responsibility for any and all health-related issues related to our products is that of the consumer.