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Privacy Policy

This Privacy Policy describes how TurmeriX USA / buyturmerix.us [owned by Ocean Sales Group Ltd.] (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, Facebook pixels, or Google tools.
  • Disclosure for a business purpose: shared with our processor Shopify, some data to integrated apps on our Shopify site to automate some processes, along with Facebook, and Google for our advertising purposes.
  • When running promotions via oceansalesoffers: from time to time, we may run external promotions via a secure, encrypted WordPress/WooCommerce based website. These sites use secure payment gateways via Stripe and PayPal. Other information as collected on our Shopify sites apply to this independent promotional site as well as listed in this document.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit/payment card numbers), email address, and optional phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify some data to integrated apps on our Shopify site to automate some processes (i.e. Shipping Label printer Shippo), Apple Pay or Google Pay if used for payment, along with Facebook, and Google for any purchases made via those gateways.

Customer support information

  • Examples of Personal Information collected: as above.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: UPS, USPS, and Shippo for package tracking purposes when applicable.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address listed at the end of this document to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Disclaimer

  • Links to Other Web Sites. This Web site contains links that may take you to other third-party websites, pages, or services not under our control. We provide these links on our website as a convenience to you. TurmeriX USA is not responsible for the content of these third-party offerings. You should not infer that TurmeriX USA endorses the content accessible through these links in any way. If you have questions or concerns about this privacy policy, please contact us immediately.

Behavioural Advertising

As described above, we use your Personal Information to provide you with our targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners such as Facebook (includes Instagram), Google, and similar. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

TurmeriX USA / Ocean Sales Ltd., B214, 700 Sleater Kinney Road SE, B214, Lacey WA 98503, United States

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login information, if applicable, and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

Reporting and Analytics

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

 

We also use facebook pixels and Google tools to enhance your experience with our website and for other marketing initiatives.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between thirty minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, please contact us by email at or by mail using the details provided below:

Ocean Sales Ltd., B214, 700 Sleater Kinney Road SE, B214, Lacey WA 98503, United States

Terms & Conditions

Use of the Site for the purposes of gaining knowledge about our products and/or services or for carrying out financial transactions is subject to the following terms of use:

  • As a visitor to our site, you assume liability in the knowledge that usage of websites can be inherently dangerous and possibly subject to computer, systems and/or network failures as well as viruses, etc. While TurmeriX USA / Ocean Sales Group Ltd. takes every precaution to provide safe and confidential transactions with the information you provide to us, using secure and encrypted platforms, it is understood that you agree to use this website at your own risk.
  • “Content” means any information, expression, intellectual property or other material and services found on our website. This includes our emails for customer notification, products, website promotion, and website product descriptions, photos, images, pricing and everything else seen or used at our website. All Content at Ocean Sales Canada belongs to us and may not be reproduced without our prior written consent. All our Content is protected under Canadian and international copyright laws and is intended for individual, personal use only. You may not modify, re-transmit, sell, or copy any of the Content in any way.

 

Last updated: February 3, 2021