Shipping policy

Delivery

We will deliver TurmeriX to the address you provide on the order form. Unless these conditions state otherwise, we are not liable for any loss, costs, damages, charges or expenses caused by any delay in delivery.
• If the goods cannot be delivered because you cannot accept delivery, the incorrect address has been provided, or no one is available to accept the goods, it then becomes the buyer’s responsibility to arrange re-delivery or personal collection of the goods from their courier or postal depot.
• We ship promptly and efficiently. We ship our products within 2 to 5 business days following the receipt of payment.
• All of our items are professionally packed for safe delivery.

Delivery time

Any items we send in the United States will be shipped within 2 to 5 days of your order and will be delivered to the customer within 5 to 15 business days depending on the delivery location. Our preferred shipping method is via USPS. You can see all the shipping charges on our website BEFORE finalizing your order.

Undeliverable orders

If for some reason you provide the wrong address details or if your local postal service cannot provide delivery of your shipment, your order will be returned to the TurmeriX office in Tumwater, Washington. You will then be contacted via the provided e-mail or phone number you gave when you placed your order. At that time, you will be given the choice of providing an alternate shipping address or getting a refund. Refunds will be provided for the product purchased but will not include shipping charges or taxes on shipping.